How can we help?
The answers people ask for most, and how to reach us if yours is not here.
Answers
Common questions
How does my membership work?
One membership books sessions at any studio on Wellzo. Find a session, reserve it, and check in when you arrive. Switch studios whenever you like.
Can I pause my plan?
Yes. Every plan comes with freeze days — 7 on the 1-month plan, up to 84 on the 12-month. Pause from your membership in the app and come back when you are ready.
How do I check in at a studio?
Scan the QR code at the studio with the app, from 15 minutes before your session starts.
Can I cancel a booking?
Yes — cancel ahead of time in the app and your spot is released automatically for other members.
If I drop/cancel the class, will my credits be refunded?
If you cancel the class at least 3 hours before it starts, your credit will be refunded. However, if you cancel within 3 hours of the class, the credit will not be refunded.
I am a studio — how do I join Wellzo?
Contact us from the For studios page. You decide which services to list and which sessions to open.
Still stuck
Talk to a person
We answer email and phone on business days, Ulaanbaatar time.
- support@well-zo.com
- Phone
- +976 9500 0975
